Debit Card Security Tips

Tips To Keep Your Debit Card Safe

We regularly assess our security measures and invest in ways to help protect our members’ accounts and personal information. We also share important safety and security tips. Here are some precautions we’d like you to take when using your debit card:

Choose A PIN Number That's Not Easy To Guess

Avoid using one of the three most common PIN numbers: 1234, 1111, and 0000. Don’t set a PIN that repeats the same digits (like, 1212). It’s also best to avoid your birth year, numbers that begin with 19, or the last four digits of your phone number.

Memorize Your PIN

Do not write the PIN number down, since paper can be copied, lost, or stolen.

Do Not Disclose Your PIN

North Island Credit Union will never ask you to divulge your PIN number, over the phone or via email. If you receive such a request by email, text message, or phone call, do not disclose your personal data, even if the message states there has been suspicious activity on your account or threatens that your account will be closed.

At North Island Credit Union, we aggressively investigate fraudulent emails and calls. If you receive a suspicious email, immediately forward it to [email protected]. If you suspect you have received a fraudulent text message or phone call, contact us at 800-848-5654.

Shield The Keypad When You Use An ATM

Block the keypad with your hand as you enter your PIN to shield the number from wandering eyes or a hidden camera.

Take Your ATM Receipt

Discarded ATM receipts could increase the chance of identity theft. Take it with you and shred it at home.

Monitor Your Account

Digital and Mobile Banking allow you to view your account 24/7. This is the best way to ensure that you’re the only one using your debit card.

Set Up Account Alerts

Sign up for free, account alerts sent directly to your email or mobile device. You will be notified if a transaction exceeds the amount limits you have set.

Contact Us Regarding Any Suspicious Account Activity

If there are irregularities on your statement or you are concerned that your account has been compromised, contact North Island Credit Union immediately at (800) 848-5654.

Be Smart About Online Transactions

Look for secure transaction symbols, such as a lock icon in the lower right corner of your browser window, and web addresses that start with “https,” which indicates that communications between your browser and the website are encrypted.

You may have also heard about a new chip-enhanced payment card technology that can make transactions even more secure. We’ll be rolling that technology out over the next few months, and we’ll continue to research and implement new ways to protect your accounts and personal information going forward.

Find out more about how to protect yourself against fraudulent emails and ID theft.

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