Reporting Fraud

We Are Committed to Protecting Your Account

  1. If you received a suspicious or fraudulent email, please immediately email it to [email protected]. Forwarding these messages helps us to isolate attackers and shut down their websites quickly.​
  2. If you're concerned you might have inadvertently compromised your North Island account information by entering it into a fraudulent website:
  • Please contact us immediately at (800) 848-5654
  • We investigate each incident and take steps to prevent further unauthorized email from being sent
  • Visit the Federal Trade Commission's Identity Theft website or call 1-877-IDTHEFT (438-4338) to learn how to minimize your risk of damage from a potential theft of your identity
  • Change both your username and password:
    • Go to and sign onto Digital Banking
    • Select the "My Settings" tab
    • Click "Update Password"
    • Complete the required fields to change your password, and then repeat the process to change your username

Note: You may be required to update your security questions and answers at this time.

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