eStatements

Get Started Using eStatements

Software and Browser

If you have Adobe Acrobat Reader on your computer, you're all set. If you do not have Adobe Acrobat Reader, you can click here for your free download. Any up-to-date browser should work. We would recommend Microsoft Internet Explorer version 7 or higher, Firefox version 3 or higher, or Safari version 4 or higher.

Completing Registration

Once you have completed the registration process you will receive an email confirming your successful registration.

eStatement Availability

You will receive an email notification whenever a new statement is available for viewing. If the statement is not viewed within a certain time frame, a reminder email will be sent as a follow up.

Printing eStatements

You can print your statements, and you can also save them to your hard drive or a CD.

eStatement Viewing Availability

eStatements will generally remain available for viewing for 24 months after they have been posted.

Changing Your Email Address

You can provide your new email address for eStatement notification by selecting "My Settings" at the top of the window, and then choosing to update your email options.

If You Receive An Error Message That Says: "There was an error processing a page. A font contains a bad CMap/Encoding."

You are using an old version of Adobe Acrobat Reader, and need to upgrade to version 4 or higher. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your eStatements with no problems. Click here to get the latest version.

Troubleshooting

Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your PC's ability to connect with secure sites and view PDF documents including our eStatement site.

We recommend trying the following steps:

  • Verify that you are current on all system updates
  • Un-install and re-install Adobe Acrobat Reader
  • Ensure that you are using the most up-to-date version of your browser

Some pop-up blocker and firewall programs may prevent access to eStatements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your eStatements.

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